Refund Policy
Effective Date: May 29, 2025
At EL HARMEL AGENCY LLC, customer satisfaction is a top priority. This Refund Policy outlines the conditions under which refunds may be granted for digital services provided through our website http://elharmelagency.com.
1. Digital Services
All services offered—such as SEO campaigns, branding, website development, and advertising—are considered non-refundable once work has begun. Due to the digital nature of our services, we cannot issue refunds for partially completed or delivered work.
2. Service Cancellation
If a cancellation request is made before work has started, we may issue a partial or full refund, depending on circumstances. Requests must be made within 24 hours of payment.
3. Non-Delivery
If we are unable to deliver the agreed service within the promised timeframe and the delay is not due to client-side inaction (e.g. lack of feedback or assets), a partial refund or service credit may be issued.
4. Duplicate Charges
If you are mistakenly charged more than once for the same service, please notify us within 7 days, and we will process a full refund of the duplicate transaction.
5. Dissatisfaction & Dispute Resolution
If you are dissatisfied with the service provided, contact our support team first. While we cannot guarantee refunds, we will make every effort to resolve the issue through additional support, service credits, or adjustments.
6. Chargebacks
Initiating a chargeback before contacting us may result in permanent termination of services and blacklisting from future cooperation. Always reach out to our support team to resolve any billing issues.
7. How to Request a Refund
To initiate a refund request, send an email to support@elharmelagency.com with the following:
Full Name
Date of Purchase
Service Ordered
Reason for Refund Request
Our team will review your case and respond within 48 hours.
8. Policy Updates
We reserve the right to modify this Refund Policy at any time. Any updates will be posted on this page and become effective immediately.
Contact Information
EL HARMEL AGENCY LLC
📍 140 Montmullin St, Lexington, KY 40508
📞 +1 (270) 594 3763
📩 support@elharmelagency.com